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5 months ago

RSABI Case Officer Vacancy

RSABI is the Scottish charity that supports people involved, or that have been involved in farming, crofting and growing. We provide financial and non-financial support to individuals who meet our criteria and require assistance.

 Last year we helped over 850 people and issued grants in excess of £530,000. To enable us to continue this work we need a Case Officer to deliver the service in the Highlands and Western Isles area for 3 days per week.

 The successful candidate will be part of the team that provides welfare support and assistance to applicants and beneficiaries in the Highlands and Western Isles area.    The role also requires the successful candidate to mentor a team of volunteers, promote RSABI locally to increase the number of beneficiaries and establish partnerships with relevant organisations.

 RSABI require a Case Officer who is professional, caring and non-judgemental, with good listening and communication skills. They must also have a good knowledge of Office and Excel. An agricultural background is not essential but would be desirable. Please see the essential and desirable criteria for the role in the application pack.

 Based at our office at Ingliston, we offer a starting salary of £24,000 (pro rata)

34 days (full-time equivalent) holidays and a pension arrangement where RSABI will match your contributions, up to 5% of your salary, into a pension scheme of your choice.

To apply please send your CV along with a covering letter explaining why you believe you are suited to this role to

RSABI, Rural Centre, West Mains, Ingliston, EH28 8NZ



Job Specification




Case Officer –Highlands and Western Isles – part time (3 days per week)




Supervisory responsibilities / position in structure


Responsible to: Welfare Manager


Responsible for: local volunteers when required




Main functions of the job


  • To deliver RSABI’s package of ongoing support directly to new and existing beneficiaries in the Highlands and Western Isles

  • to actively increase the number of beneficiaries in the area

  • to establish relationships with relevant organisations in the area to help achieve the above

  • to mentor and assist volunteer development and allocate volunteer tasks

    Main duties

  • To visit applicants requesting help for the first time to complete RSABI’s application form, assess their needs, for both financial and non-financial support to determine the best way for the Charity to provide help.  Ensure all qualifying State Benefits are being received and to secure any available help from other agencies where appropriate.  To complete a detailed report and to follow the case through until completion.

  • Visiting RSABI’s existing beneficiaries to carry out detailed regular reviews (generally annually) of finances and other circumstances and to report accordingly, identifying any additional potential areas for help.

  • Maximise client income and give budgeting assistance when appropriate

  • To attend staff and team meetings as required.

  • To build relationships with, liaise with and maintain up to date knowledge of other agencies (e.g. DWP, Council services, NHS and other charities and voluntary organisations) in order to promote the work of the charity and thereby encourage new applications and to identify those who can provide a service to RSABI’s beneficiaries. This will include presentations to groups and organisations.

  • Promote RSABI within the geographical area.

  • To acquire and maintain an appropriate knowledge of State Benefits and statutory services so that beneficiaries can be supported to access all available help.

     Requirements to carry out the job



  • Driving license-Essential

  • Relevant experience-Preferable




  • Flexibility


  • Communication and Listening: excellent written and oral communication and listening skills. Essential.

  • IT Competency: sufficient to complete applications and access information on-line, submit reports to and access information from the RSABI database, confidently use electronic communication and have a working knowledge of Microsoft packages-Essential.

  • Rural Business: a knowledge or interest of rural business including farming, crofting and growing - Desirable

  • Social Welfare Provision: an understanding of state benefits and other social welfare provision. Desirable.


    General Details

    Based at home

    Training will be provided

    A car is essential with mileage allowance being paid

    Media tablet, telephone and printer provided

                    Basic Disclosure required.